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Thorough Review of Mozy 2.0 Online Backup Solution

By: Stephen McGovern

Overview and History
MozyPro Backup is the product of the Decho Corporation which is a completely owned subsidiary of the EMC2 Corporation, a fortune 500 company. Decho was founded in 2005. They currently have offices in Seattle, Washington with other offices in Pleasant Grove, Utah; London, England; Shanghai, China; Montreal, Canada; and Bangalore, India.
Mozy currently has over a million customers and over 50,000 businesses, backing up a total of about 25 petabytes of data – that's twenty-five thousand terabytes or 25 million gigabytes!

Security Options
MozyPro is a extremely secure online backup product. All traffic to and from the Mozy servers is encrypted with 128bit SSL encryption which is the accepted standard. Once on the servers your information is encrypted with either 448bit Blowfish technology or your own 256bit AES private key encryption. This is the best available security.
As for actual security, the data centers use 24 hour on-site monitoring and security, state-of-the- art fire detection and suppression power distribution and seismic safeguards that can survive a 7.5 magnitude quake.

Backup Abilities
Mozy provides block level incremental online backups and can be configured to backup either on a specific schedule or invisibly in the background. In our tests, it took less than thirty minutes to backup 2,048,000bytes of data on a domestic 8mbps DSL connection uploading and downloading separate data. Also, because of the block level nature of Mozy's backup process, open or locked files can be backed up easily.
A progress indicator is accessible if you click on the icon in the system tray. Initially Mozy Online Backup will backup all the current user's profile files such as documents, music, videos, etc. However, it is a easy task to add or remove folders and files to/from the backup job. The Home editions do not permit backup of network drives but the Pro and Enterprise editions do. None of the products accept backup of removable media.
The commercial editions – MozyPro and MozyEnterprise – permit online backup solutions for Exchange server, SQL server and LDAP directories such as Active Directory and Lotus Notes.

Restore Options
File restore is by request through the web portal, the desktop program or by right-clicking in a folder and selecting restore. When a restore is requested, the system packages all the files requested into a special file and emails you when the restore is ready for recovering. File versioning is active on all backed up media, so you can decide to restore an preceding variant of any file you have backed up. Files can be restored to their original location or to any location of your choosing.

Control and Analysis
MozyPro Online Backup fits in with your needs by allowing you to control how much CPU and bandwidth are obtainable to the program. These can be easily oriented from the desktop application. Proxy servers are also supported and Mozy can be optimized to use these via the desktop application.
All activity that Mozy carries out is logged and can be examined either from the desktop application or via the web portal.

Interface
MozyPro shows a great deal of information and allows centralized configuration and logging which is ideal to manage backups on PCs and laptops that may not even be in the same office. Multiple accounts can be setup as well as multiple devices. A more restricted portal is provided with MozyHome.

Device Support
Currently Mozy Online Backup only supports backup of MAC and PC clients. In addition MozyPro backs up MAC And PC servers.

Limitations:
- MozyHome cannot be utilized commercially.
- The basic free account is limited to 2Gb of storage although this can be enlarged by getting other people to sign up. For every added signup you get an extra 250Mb added to your account.
- There are no limits set on the size or type of individual files.
- There are also no limits on the total amount of data backed up or restored.
- Mozy free lets backup of 2 devices under 1 user account; MozyHome allows upto 5 devices but each additional device will cost $4.95 per month per device.
- Both MozyPro and MozyEnterprise give unlimited devices and users but there is a price for each device.
- File retention - the amount of time a file remains available for restore after it has been 'deleted' - is 30 days for all account types.

File Sharing and Collaboration
Mozy is not a file sharing or collaboration tool. It is a backup system. That being said, it does support sign-in, sign-out and multiple levels of security to an individual file level.

Synchronization
You can synchronize multiple devices.

Web 2.0 Integration
Mozy does not supply FaceBook or similar integration.

Customer Support
Mozy's customer support is really good: They provide detailed user guides, detailed FAQs and a knowledge- base. There is also a blog and lots of testimonials and case studies accessible. Email support is available to all types of accounts, but, phone support is only free to MozyPro and MozyEnterprise users and live chat is not usable to free users.

Ease of Use
MozyHome is very effortless to use. You can go from signup to backup in under 5 minutes and it really is a 'set it and forget it' procedure. MozyPro has a slightly slower learning curve but this is fair since it provides much more features.

Summary
If you are looking for a straight-forward, set-it-and-forget-it solution that does not cost the earth, can grow or contract to adapt to your needs and is a snap to change then Mozy Online Backup is your ideal solution. If you are wanting to backup many gigabytes of files that changes on a frequent basis then there are better and cheaper solutions available.

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