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Contemporary quality management systems can be defined as a coordinated, comprehensive set of processes designed to guide and control resources to optimally manage safety, security, quality and compliance issues affecting daily operations. Effective quality management systems take unrelated processes and builds them into one coherent structure to achieve a higher level of quality performance, making quality management an integral part of overall risk management, product safety and customer satisfaction. Today, quality management systems are are based on leadership and accountability and allow a higher degree of transparency than seen in earlier quality management models that were popular for the past several decades. Industry leaders recognize that continuous improvement require the acceptance and participation of all stakeholders. These processes requires proactive hazard identification, risk management, information control, auditing, and training and constant feedback to participating stakeholders to keep them engaged in the process. Quality mangement systems today build on what pioneers brought to the industry, and still include incident and accident investigation and analysis. Developing a modern quality management system requires businesses to review several existing models, regulations and guidance material from around the world. Taking these steps ensures the organization will have more success to develop an effective model specifically designed for their particular industry. Many quality management systems companies offer toolkits, which are compilations of the best practices and solutions. Advances in the art of quality management systems came from small, medium and large businesses, such as auto manufacturers, shipping companies, workers unions and groups and governments from around the world. Many consulting firms assist organizations in achieving their desired quality performance objectives while allowing them to choose the best way to reach that outcome. This is commonly known as a performance based methodology, and encourages organizations to choose solutions and tools that best suits their needs and ensures they meet their performance objectives. Quality management consultants help organizations determine their level of compliance and develop action plans to include the necessary components. Quality management systems are needed to help the proactive identification of quality deterrents and hazards to maximize the development of a better safety culture. Furthermore, effective quality managment systems facilitate the modification of attitudes and actions of personnel in order to make a safer work place, improve product quality and achieve higher levels of customer satisfaction. Modern quality management systems help organizations to avoid wasting financial and human resources and management’s time being focused on minor or irrelevant issues. The more advanced quality management systems allow managers to identify hazards, assess risk, identify quality deficiencies and build a business case to justify controls that will reduce risk to acceptable levels and improve product or service quality. For many organizations around the world, contemporary quality management systems provide a proven process for managing risk and improving quality that ties all elements of the organization.
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