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The ITIL service management framework has earned extensive acceptance by IT managers seeking to put into practice efficient processes that lessen costs, improve quality, and increase performance. In 2007, ITIL version 3 was released and shifted focus from process optimization toward the services delivery lifecycle. For organizations still implementing the earlier recommendations, moving to ITIL v3 seemed similar to a possibly sizeable expense and an unneeded distraction. Is ITIL v3 worth the effort? Here are the benefits, you make your mind up: ITIL v3 focuses on continual service improvements across the lifecycle and consists of five distinct areas: 1. Service Strategy: organizations can now design, develop, and implement Service Management as a strategic initiative based on general goals for business performance. 2. Service Design: concentrate only on suitable IT services, such as process, policy development, and architecture. 3. Service Transition: develop superior IT capabilities that transition new, optimized services to production. 4. Service Operation: create effective and cost-efficient support services. 5. Continual Service Improvement: service enhancements are an ongoing business process that create and maintain value to the customer. ITIL v3 encourages management of a services portfolio as a approach to integrate and align new and existing services with business aims which enables IT and the business to be successful partners and not stopping at implementation of new services but continuously all through their lifecycles. It's a best practice in industry for IT to possess a roadmap of planned changes to keep the lights on and make certain services meet their performance targets. The ITIL V3 framework looks to drag this strategy area outside of the IT arena and combine it with the business objectives bringing a good relationship, prioritization and understanding to the entire business. Does your IT Director appreciate the business priority list and possibly more significantly do you appreciate ITs role in taking it there? So here we have a strong framework to guide through the cycle; from identifying a business need to evaluating or developing a new service or product through to transitioning it into the live environment. Having it perform effectively until retirement. A cradle to grave approach has arrived in the IT world. Seems good right? It does indeed and the icing on the cake - an valuable continual improvement wrapper on the outside to really hone in to deliver to optimum. For lots of businesses, superior production and competitiveness validate any costs to implement ITIL v3. What do you think?
Article Source: http://www.gambling-articles.org
Angela Whittaker www.itilsecrets.com
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