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Shoretel phone systems provide affordable communications solutions for businesses of all sizes, from small enterprises to big corporations. Shoretel provides comprehensive IP telephony solutions as well as traditional private business exchange (PBX) systems that are easy to set up and use, as well as providing the flexibility to meet an enterprise s particular communications needs. Here are some of the ways a Shortel system can help you: Unified Communications. The Shoretel system combines communications tasks that have traditionally been performed by separate tools, such as instant messaging and video conferencing. And users can easily access all the features with the touch of a button, making the task of mastering the system easier and saving time and money. IP Phone Systems. With its custom-made IP architecture, Shoretel systems can easily expand across as many sites as your business needs. And employees can work anywhere they want, since the IP system allows any phone linked to the public phone system (including mobile phones) to act as their own extension, permitting a client calling the main office number to be connected to them, wherever they are. Virtual Contact Center. The Shoretel virtual contact center allows agents and supervisors access to a wide range of powerful features. For example, agents can resolve calls by being able to internally call concerned employees using methods such as e-mail, chat or instant messaging. Telecommuting features also allow call center agents to work from home while still being able to take advantage of the system s capabilities to address a caller s problems. Shoretel phone systems run on ShoreWare software that is composed of: Management Software that provides a single management tool for all voice applications, no matter where the site. For example, when a manager adds a new user in the system, he can give them an extension, an e-mail, a mailbox and even an auto-attendant profile, all from a single screen. Desktop Applications that include Personal Call Manager, which integrates voice mail and database contacts with Microsoft Outlook to create a powerful productivity application that gives each user with a Windows interface to allow them to handle all call center functions. An Operator Call Manager that allows administrators and department receptionists to provide the optimum level of service to caller. Agent and Supervisor Call Manager that brings accessible call agent applications to informal call centers and workgroups. Distributed voice distribution applications that help optimize network resources and system availability, reducing hold times. In addition, the Shoretel IP system comes bundled with TAPI-compliant voice applications at no additional cost, including: - Desktop call control - Call detail recording - Unified Messaging - Voice Mail - Automated Attendant Shoretel phone systems also come with one of the highest levels of customer support in the industry, which has resulted in Shoretel being rated the top VoIP solution for six years in a row. Support is available from their site in the form of downloadable user guides and online training courses as well as service requests through the ShoreTel support site. You can also download a remote support aplet that allows ShoreTel service personnel remote access to your desktop and system.
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Craig Yancich is an expert when it comes to business phone systems. To find out everything about Shoretel phone systems, visit Americom, Inc. at www.americominc.com/.
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