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LiveLOOK announces the primary ever stand-alone no-download Co Browsing web collaboration software letting users of content management self-service portals show their screens to someone for assistance. As customers see less differentiation among merchandise out there, they're valuing their customer experiences to choose where to try and do business. According to Gartner Group, it prices $7.fifty to handle a customer transaction with a rep and only $.fifty via web self-service. However since 65% of customer self-service transactions end up with a customer service rep, there is clearly a want to help customers in using self-service applications. Already integrated with leading customer-interaction-centric product like RightNow and nGenera CIM (formerly Talisma), LiveLOOK services can now be integrated to a company’s own self-service applications. With a straightforward eight lines of html code, customer service professionals will add Co Browsing capabilities to their custom portals and quickly differentiate themselves from their competitors. Quicken Loans, the country’s 1 on-line mortgage lender, is another nice example of multi-channel client service. The company utilizes both LiveLOOK and online chat via Instant Service, to help purchasers realize the proper mortgage and then successfully sign their mortgage documents online. Quicken Loans mortgage bankers and consumer care specialists will facilitate guide a person through electronically signing their mortgage documents, serving to the consumer shut their loan a lot of quickly and easily. LiveLOOK delivers the most effective client expertise out there today. In contrast to second-generation Co Browsing solutions, LiveLOOK truly operates with no download and never writes something to the pc disk which suggests that shoppers don't should click to just accept up to five different warnings of the danger of bypassing their security systems of firewalls, anti-virus, anti-spyware and different security-related behavioral systems. Of course, some internet collaboration systems operate specifically as malware does: downloading software onto a pc, writing to the disk and then erasing proof it absolutely was ever there. Sign on now for a 14-day free trial and see why LiveLOOK is "the best, fastest means to interact together with your on-line visitors".
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