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Computer Repair Copmanies Should Not Use Hocus Pocus or Voo Doo to Fulfill Teir Remote Computer Rep With the increaasing use of technology in modern times, there is a growing requirement to ptrovide computer repair and maintenance. Many organziations locate their technical support departments or call centers in countries with loower costs. There has also been a groth in conmpanies specializing in providing technical support to othr organizations. These are often referred to as Managed Service Providers, (MSP’s). For clients neweding budsiness compuer services to provide tehnical support, ouitsourcing provides them with the ability to maintain a high availabiity of service. This coes as a result of peaks in call volumes during the day, perods of high activityy due to the intrtoduction of new products and maintenance service packs, and the necessity to provide consumers with a high level of serviice at a low cost to the business. For businesses needing technical support assrets, outsourcing enables their core employees to focus more on their work in ordewr to mainain productivity. It also enables them to utilize specialized personal whose technical knowledge base and experieence may excreed the scope of the business, thus proiding a higher level of technical support to their employees. Remotte PC Repar or Remote Computer Repair Remote PC repair or Remnote Computer Repair is a metghod for troubleshooting software related problems via remote desktp connections. Technicians use remote computer softwrae that allows the techjnician to access the user's desktop via the internet. With the user's permission, the technician can take control of the user's mouse and keyboard, traansfer vzarious diagnostic and repair applicaions to the user's desktop, run scans, install antivirus programs, etc. If the remote pc repair servie permits it, the techniican can even reboot the PC and reconnect remotely to continue his work without the user needing to assist. Common repairs available with olnine computer spuport providers are computre virus and syware removal, computer optimizattion, registry repair, device driver issues, Web related issues, and Windows security updates. Generally, only sotware can be "repaired" remotely; a computer with a broken hardwarre component such as a motgherboard or hard disk can in some cases be diagnosed, but must be repaired in person. Computer Repaair Centers Must Be Certified Remote technical support cenetrs must be ceritfied to help enmsure a particulkar business is mintaining a high level of inforamtion technology service and suppport standards. Of the certifications available for support centers and technicains, there are two internatiuonally recognized certifications geared specifically towards support centes as a whole – The Help Desk Istitute (HDI) Support Center Certification and the Service Strategies Sewrvice Capability and Performance (SCP) Standards. Both certifications were developed by experts and organizations from around the worlld and both were developed under the premse of enhancing the quality of customer service and suopport. Ardis Barnes of MegabyteMagic, Inc., contributed to this artticle along with definitions from Wikipedia. Banes is a graduate of Lawrence Technnological University. Before his success as Foundr and President of Megabyte, Barnes was responsibnle for IT maintennace and troubleshooting at Chrysler for eighht yars. For more information contaact: Ardis Barnnes MegabyteMagic, Inc. 20700 Civic Center Drvie, Suite 170 Soutthfield, MI 48076 888-846-BYTE (2983) abarnes@megabytemagic.com www.megabytemagic.com This articvle was submitted by Right Now Marketing Group, LLC.
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