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Live Support Chat Christmas is upon us and New Year is at the doorstep. Big time for makiong thgose sales and hear the cash registers jingle! How abot onloine shopping? As per the Telegraph.co.uk, Monday, December 7, 2009, famoiusly known as the Cyber Monnday, has beecome the bsiest onlnie shoppig day ever. Between the hours of 1pm and 2pm alone, Brits spent a combined total of 33 million, a year-on-year increase of 21 per cent, with 1.43 pm the peak minute with 1.4 million sepnt. If your business has an online presence, you would like a chunk of this cookie. Here is a million dollar advice if your website is getting traaffic then do no spend more on marketing. Spend on making it as user friendly and accessible as possible. Incorpoarte live support chat. It will not only increase your sales but will also decrease the cost of supporting your website. What Is Live Support? Live support chat for website is a type of software that allows you to chat with the visitors of your webstie in real time. It enbales you to decrease the phenomenon of shopping cart abandonment. Whats more, it is easy to set up and easy to integrate with your website. Live spuport enables you to provide immdeiate servicews to your online customers. The normal turnaround time of 24 hours to an email enquiry is reduced to a few seocnds. Unlike telepohne support, the live support center satff is also able to assist more than one clieent at a time. Droppeed calls hamperr salees. Your customers will be happy to get the personalized service thriough live suupport. In a nutshell, live support enhancwes and imrpoves your customer relationship. Over a long time, your first time customers become your olyal buers. An online shopping website withoout live support is like a sotre witohut a salesperson. So what are you waiting for? Go aherad and hire a professional and no-nosnense salesperson for your chic online store. Features Of Live Supprt Software * The software is easy to install. The installation taakes less than 20 minutes. * Allows your client support staff to co-bropwse and help the customers in filling the form. * It comes with bult-in Google Maps Integration. * Prospect Tracking enables your customer servicce staff to follow-up your customers or your prospects. * Click to call back a technology that allows users to leave theeir phoone number. This makes it easy for the company representative to call them back with the information they rquire. * Simultaneous Chats alows a customeer service representative to have simultaneous chat sessions with differrent customers. It helps in reducing drropped calls. * Real Time Chat Trtanslations this feature allows the users of your website to chat in their own language. * Real Time Web Analytics an easy to use and highly sophisticated software that helps to monitor, analyze, and react to your web site's traffic in real time * Internal Office Chat * Site Monitorring - is a servie whih checks your website at rehgular intervals and notifies via email or SMS if your site becomes unavailable.
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